Shipping policy

Last Updated: October 30, 2026

At nilejd, we strive to provide a clear and transparent shipping experience. This Shipping Policy explains our shipping charges, order processing times, estimated transit times, and procedures for delivery-related inquiries.

1. Shipping Destinations

Shipping availability depends on the destination selected at checkout.

Customers can verify whether shipping is available to their location before completing their purchase.

2. Shipping Costs

We offer Free Standard Shipping on eligible orders.

Any applicable shipping charges for an available shipping option will be displayed at checkout before payment is completed.

3. Order Processing Time

Our standard order processing time is 1–3 days after an order is placed.

Order processing includes preparing and arranging orders for shipment.

Processing time is separate from transit time.

4. Estimated Shipping Time

Our estimated standard transit time is 5–10 days after order processing.

The combined estimated processing and transit period is approximately 6–13 days, provided the same day-counting convention applies to both periods.

Delivery times are estimates, not guaranteed arrival dates.

5. Shipping Delays

Delivery may be affected by carrier delays, weather conditions, address errors, or circumstances beyond our reasonable control.

If your order is delayed beyond the estimated delivery period, please contact our customer support team for assistance.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping details during checkout.

If you notice an error in your shipping address, please contact us promptly.

Address modifications may not be possible after an order has been processed or shipped.

7. Missing or Undelivered Packages

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the issue and assist with the available next steps.

8. Contact Information

Store Name: nilejd

Email: hello@nilejd.com

Phone: 919-801-9778

Business Address: 3939 Tate St, Sacramento, CA 95838, United States

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM.