Refund policy

Last Updated: October 30, 2026

At nilejd, we aim to provide customers with a clear and transparent return and refund process.

This policy explains our return window, return request procedures, return shipping responsibilities, refund processing times, and cancellation requests.

1. Return Window

Customers may request an eligible return within 30 calendar days from the date of delivery.

The return period begins when the order is delivered, not when the order is placed.

Please contact hello@nilejd.com within this 30-day period to request a return.

2. How to Request a Return

To initiate a return, please contact our customer support team and provide:

• Your order number or proof of purchase.

• The item you wish to return.

• The reason for the return.

• Relevant photographs when reporting damage, defects, or incorrect products.

Our support team will review the request and provide applicable return instructions.

Please contact us before sending a package so we can provide the correct return destination and shipping instructions.

3. Return Shipping Costs

For standard returns unrelated to product damage, defects, or fulfilment errors, customers are responsible for return shipping costs.

Return shipping charges depend on the shipping carrier, service selected, and return destination.

Please obtain return instructions before shipping an item.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact hello@nilejd.com.

Include your order number, a description of the issue, and photographs if available.

We will review the issue and provide appropriate instructions in accordance with the circumstances and applicable consumer protection laws.

These requests are handled separately from standard change-of-mind returns.

5. Refund Processing

Once a returned item is received and inspected, we will notify you of the refund decision.

For approved returns, refunds will be processed within 10 days after the returned item has been received and inspected.

Refunds are generally issued to the original payment method where available.

Please note that banks and payment providers may require additional time to reflect the refund in your account.

6. Order Cancellations

If you wish to cancel an order, please contact hello@nilejd.com as soon as possible.

Please include your order number and cancellation request.

Cancellation requests are reviewed based on the order's processing and fulfilment status.

If an order has already shipped, cancellation may no longer be possible. The applicable return procedure may then be used.

7. Return and Refund Assistance

For questions about return requests, refund status, damaged items, or cancellations, please contact our customer support team.

Store: nilejd

Email: hello@nilejd.com

Phone: 919-801-9778

Business Address: 3939 Tate St, Sacramento, CA 95838, United States

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM.